STRENGTHENING DEMOCRACY THROUGH ‘DESIGN THINKING’

Citizens expect administrations to take their contributions into account and, if not, to explain why. When the feedback is inadequate or nonexistent, the trust relationship between the citizens and the administration can be damaged. Progress has been made in 'user-centricity' (i.e. availability, usability and mobile friendliness). Yet online participatory procedures are still, for the most part, time-consuming and rather disappointing for citizens.